Check items in maintenance contract
Furthermore, even if we simply call it ``website maintenance'', the content of maintenance is different depending on whether it is dealing with updates or dealing with defects. When outsourcing maintenance to a production company, consider the current state and purpose of the website, and think about it from the perspective of ``What kind of maintenance is necessary for your company?'' At GIG Co., Ltd., when we receive a request for website maintenance, we will carefully listen to your request and propose the necessary maintenance for your company. Point 2. Decide on the maintenance operation system The second key point in website maintenance is to designate a person to handle any problems that occur.If a problem occurs with your website due to a change in the site environment, it is important to share this information with the person in charge within your company and take prompt action. To do this, it is necessary to establish a help desk for users to contact. Once Phone Number List the details of the problem have been clarified by the contact point, promptly share the information with the department that will investigate the cause of the problem and the department that will fix the problem. Having a clear information transmission route will allow for smooth coordination during maintenance. Quick response to problems also leads to increased user satisfaction.
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Point 3.The third point in website maintenance is to check the maintenance details in the maintenance contract. When outsourcing maintenance work, the scope of maintenance work/operation system will be stated in the contract. Specifically, the following information will be included: ・Domain contract agency/management agency ・Server failure response ・Web content (website) operation/management agency ・Help desk support ・Marketing report creation As mentioned at the beginning, maintenance involves a wide variety of tasks, so it is common to outsource to a web production company.
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