If the tone becomes harsher how should I behave

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How do I respond to a user who complains? ? Manage dangerous conversations with the Social Customer Service: trolls Everything is amplified by the fact that the conversations are public.Troll management for example: the real nightmare for businesses in online discussions. In these cases, social customer service must be up to the task and manage the situation as best as possible. You can't improvise.

Definition of troll: the user, usually Email Data anonymous, who intervenes in conversations with provocative and off-topic messages, with the sole purpose of disturbing and creating a negative climate. WEBSITE TIP – On your site, define the blog policy and, if necessary, the social media policy where you inform your readers on the ways in which you manage retentions and exceptions that will not be taken into consideration. The future of Social Customer Service There are several aspects to explore in depth on the topic of Social Customer Service.





The subject is in constant turmoil and there are innovations that will contribute to changing the rules of the game. An example? Virtual reality and augmented reality offer new ways of contact. Will they be used by company customer services? In the near future will we communicate with the hologram of an operator? Everything is possible. Virtual reality could change Social Customer Service Source: Flickr But let's get back to the present. A few days ago Facobook introduced new buttons to manage the reactions of its users. Facebook Reactions add new ways to express your sentiment in shares.