Learn how to organize conversations with customers with ChatGuru's customer s...

shetu22

Do you know the ChatGuru customer service module? Don't worry, before knowing what it is and how it can help your company, you need to keep in mind that, when serving a customer, a company aims to support the consumer's needs, in order to achieve customer  loyalty  and, consequently,  make more sales  and expand your business. For this to happen, in addition to having a set of tools that allow the brand to offer  excellent customer service,  it is necessary to have a good  internal organization. When a team manages to have the stages of its service organized, it is able to  optimize  its time and use it for other functions, in addition to being able to more easily put together marketing strategies that can be used in future campaigns, for example. This means that maintaining the customer service organization in your company is synonymous with more sales and expansion of your business. With its management system for  WhatsApp ,  ChatGuru  offers a platform with  several tools  focused on customer relationships and  customer service . To this end, one of the solutions offered by the software is the  customer service module,  which focuses on organizing interaction with chats.

What is the ChatGuru customer service module? Always keeping your conversation list organized with your service metrics is a challenge for many companies that want to have control over the progress of communication with their customers. This is because with a  high flow of messages on WhatsApp , it is difficult to offer the necessary support to the consumer and maintain the organization of the conversation at the same time. To help with this problem, the ChatGutu customer service module was created. The ChatGuru solution allows the brand to identify which customers  started a conversation and have Industry Email List not yet been responded to,  those who are currently in service and those who have already had the service resolved. In addition, the company also has access to the  time  each chat spent in each status, being able to view information such as the duration of service or the time the customer spent without service, data that can be used in preparing the results of graphic reports . How to use the statuses from the ChatGuru service module? The statuses of the ChatuGuru service module are divided into five:  open ,  in service ,  waiting ,  resolved  and  closed.  



As they are available in the customer conversation area, statuses can be changed by the agent in  just one second . Below, find out how to use each of ChatGuru's statuses. Open:  is inserted automatically and indicates that the customer started a new service and has not yet been responded to by a user. This status is used as the basis for the service counter in graphical reports. In service:  it is assigned to the chat as soon as an attendant responds to the customer that was open, changing the status from open to in service  automatically . Waiting:  is recommended when the attendant wants to differentiate the chats in service. It can be used, for example, to change the status of a consumer who is providing documentation or waiting for the attendant to resolve an internal call related to them. Resolved:  used to  end conversations and assistance.  When changing the chat to this status, it will be automatically  archived,  remaining in a different list of active conversations to help with your organization. If a customer that is archived as resolved sends a new message, it will automatically return to  open  status and will be removed from the archives, remaining at the top of the service list.